Digital Financial Inclusion:-
Digital financial inclusion involves the use of cost-effective digital means to reach financially excluded population groups that currently do not receive adequate services through a set of formal financial services that suit their needs through:-
- Using digital financial services and issuing easy-to-use and secure digital applications that contribute to the bank's digital products reaching the public to enhance financial inclusion, and that these services are applicable, accessible and usable for all individuals and projects with the possibility of interoperability with various financial service providers from all sectors.
- Following up to ensure the continuity of digital financial services without interruption and providing protection to ensure the security of customer data.
- Taking the necessary measures to develop plans to expand the use and dissemination of digital financial services.
- Attracting and supporting modern financial technology innovations Fin tach and ensuring the availability of the necessary tools and resources to implement and benefit from them .
Banking Awareness and Consumer Protection:-
Awareness and protection of customers and the public, educating them and introducing them to banking work and the services provided by the bank to achieve the goal of financial inclusion to include all segments of society that cannot obtain financial services, in addition to receiving customer complaints and dealing with them with complete neutrality and objectivity, and received through the complaints box located in the bank branches or those received via email or phone.
Complaints:-
A complaint is a general term that refers to expressing dissatisfaction verbally or in writing, about the product (service) provided by the bank or about the banking procedures taken by the management or about the negative dealings of some bank employees.
The goal of financial inclusion :-
- Enhancing trust between the bank and the public, which has an impact on financial stability and economic growth, by educating customers and employees by spreading banking awareness and protecting the public (consumer) in the banking and financial sector.
- Providing an appropriate environment to preserve customers' rights within the framework of a balanced relationship that provides protection for the banking sector through the concept of disclosure and transparency in financial and banking transactions provided by the bank to various customers and in all sectors.
- Enhancing customers' confidence in the banking system units, considering that trust is one of the most important factors for success, growth and development, and to reduce the chances of crises resulting from the low level of awareness among the public, the tasks of the Financial Inclusion Department also include promoting banking services through its main channels (bank branches, placing billboards, the website, and the ATM).
- Promoting and delivering banking services to include all segments of society to enhance levels of financial inclusion.
- Promoting new banking services and products and providing these services at competitive prices (Low or free) and improving the relationship between the consumer (customer) and the bank for the purpose of achieving financial inclusion and economic stability and protecting customers from risks and fraud that they may be exposed to when using these services.
- Raising public awareness and encouraging them to improve their knowledge to manage their money and enable them to make their decisions in a thoughtful manner.
